Shipping, Refunds, & Return Policies
We process and ship items in the order that we receive them between 8 am - 5 pm CST Monday - Friday. Please allow 1 - 3 business days for processing of orders to be completed. Transit times listed at checkout are for after the shipment has left our warehouse. Orders with expedited shipping upgrades get processed the same day if placed by 1:30 PM. If an order contains a pre-sale or backordered item the shipment of your order will be delayed until all items become available.
Returns are only processed on unread books and items that are damaged during shipping. Unfortunately we cannot accept returns for used books and custom art prints. To initiate a return, please email us at jayb at saucedaindustries.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days.
Lost or Missing Items
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us